Supfrica Privacy Policy
Effective Date: August 5, 2026
Supfrica ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications, website, and related services (collectively, the "Service"). Please read this Privacy Policy carefully. By using the Service, you consent to the data practices described in this policy. If you do not agree with any part of this Privacy Policy, you must not use the Service.
This Privacy Policy is incorporated into and forms part of our Terms of Service. Capitalized terms not defined herein have the meanings given in the Terms of Service.
1. Information We Collect
1.1 Information You Provide Directly
- Account Information: When you create an account, we collect your name, email address, username, password, and any other information you choose to provide.
- Profile Information: You may optionally provide additional profile details, such as a profile photo, bio, or preferences.
- User Content: Any content you upload, post, or share through the Service (e.g., messages, comments, photos) is collected and stored.
- Payment Information: When you purchase a subscription, payment processing is handled by Apple App Store or Google Play. We do not collect or store your full payment card details, but we may receive transaction identifiers and subscription status.
- Communications: If you contact us directly, we may collect your name, email address, and the contents of your messages.
1.2 Information Collected Automatically
- Usage Data: We collect information about your interactions with the Service, such as pages visited, features used, time spent, and actions taken.
- Device Information: We collect information about the device you use to access the Service, including device type, operating system, unique device identifiers, IP address, and mobile network information.
- Location Data: With your consent, we may collect precise location information from your device. You can disable location sharing in your device settings.
- Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings.
1.3 Information from Third Parties
We may receive information about you from third-party services, such as social media platforms (if you link your account), advertising partners, or analytics providers. This information may include your public profile data and interests.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve the Service
- To process transactions and manage your subscriptions
- To personalize your experience and deliver relevant content
- To communicate with you, including sending service updates, promotional materials, and responses to your inquiries
- To monitor and analyze usage trends and user behavior to enhance the Service
- To detect, prevent, and address technical issues, fraud, and security risks
- To comply with legal obligations and enforce our Terms of Service
3. Legal Basis for Processing (for EEA/UK users)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data on the following legal bases:
- Contractual Necessity: To perform our contract with you (e.g., providing the Service, managing your subscription).
- Consent: Where you have given consent (e.g., for location data, marketing emails).
- Legitimate Interests: For our legitimate business interests, such as improving the Service, ensuring security, and marketing, provided your rights do not override these interests.
- Legal Obligation: To comply with applicable laws and regulations.
4. Sharing and Disclosure of Information
We may share your information in the following circumstances:
- Service Providers: We engage third-party vendors to perform services on our behalf, such as hosting, analytics, payment processing, email delivery, and customer support. These providers have access to your information only as needed to perform their functions and are contractually obligated to protect it.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe such disclosure is necessary to protect the rights, property, or safety of Supfrica, our users, or others.
- With Your Consent: We may share your information with third parties when you give us explicit consent to do so.
- Aggregated or Anonymous Data: We may share aggregated or anonymized data that does not identify you personally with third parties for research, marketing, or other purposes.
We do not sell your personal information to third parties for their own direct marketing purposes without your consent.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except to the extent required to comply with legal obligations, resolve disputes, and enforce our agreements.
6. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights with respect to your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct inaccuracies in your personal data.
- Erasure: Request deletion of your personal data, subject to certain exceptions.
- Restriction: Request that we restrict processing of your data.
- Portability: Receive your data in a structured, commonly used format and transmit it to another controller.
- Objection: Object to processing based on legitimate interests or direct marketing.
- Withdraw Consent: Withdraw your consent at any time, where processing is based on consent.
To exercise these rights, please contact us at info@supfrica.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law. You also have the right to lodge a complaint with a data protection authority.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience, analyze usage, and deliver targeted advertisements. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Service.
We may also use third-party analytics services (e.g., Google Analytics) that use cookies to help us understand how users interact with the Service. These third parties may collect information about your online activities over time and across different websites.
9. Third-Party Links
The Service may contain links to third-party websites or services that are not owned or controlled by Supfrica. This Privacy Policy does not apply to such third parties. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
The Service is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information. If you believe we have collected such information, please contact us.
11. International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence, including the United States, where data protection laws may differ. We take appropriate safeguards to ensure that your data is protected in accordance with this Privacy Policy, such as using standard contractual clauses approved by the European Commission.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on the Service, sending an email, or displaying a notice within the app. Your continued use of the Service after the effective date constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: info@supfrica.com
We will endeavor to respond to your inquiries promptly.